Privacy Policy

Welcome to RakshaMatrimony.com
RakshaMatrimony.com is an online matrimonial platform dedicated to helping you find your life partner. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all users of our website and mobile applications (collectively referred to as "Platform").

By accessing or using our Platform, you voluntarily consent to the collection, storage, processing, and sharing of your information as described in this policy. If you do not agree with these terms, please refrain from using our services.

1. Information We Collect

Personal Details: Name, date of birth, gender, email address, phone number, and residential address.

Profile Information: Photographs, videos, educational qualifications, profession, and other details you choose to share.

Identity Verification: Government-issued ID proofs (such as Aadhaar, PAN, or passport) submitted voluntarily for verification.

Financial Information: Billing address, credit/debit card details (processed securely), and transaction history (if applicable).

Technical Data: IP address, device ID, browser type, location data, and log files for security and analytics.

Social Media Data: If you register via third-party platforms (Facebook, Google, etc.), we may access permitted information from those accounts.

2. How We Use Your Information

We use your data for the following purposes:

To create and manage your matrimonial profile.

To verify your identity and prevent fraudulent activities.

To improve our services, conduct research, and analyze user trends.

To personalize your experience and suggest compatible matches.

To process payments (if applicable) and communicate service updates.

To comply with legal obligations and resolve disputes.

3. Data Sharing & Disclosure

Your information may be shared under the following circumstances:

With affiliates & partners: For service enhancement and marketing purposes (with consent where required).

For legal compliance: When required by law, court orders, or government authorities.

For fraud prevention: With anti-fraud solution providers to ensure user safety.

During business transfers: In case of mergers, acquisitions, or asset sales, user data may be transferred.

We do not sell your personal data to third parties for independent marketing.

4. Data Security

We implement robust security measures, including encryption and secure servers, to protect your data. However, no internet transmission is 100% secure, so we advise users to exercise caution while sharing sensitive details.

5. Retention of Information

We retain your data:

As long as your account is active.

To comply with legal obligations, resolve disputes, or enforce agreements.

For legitimate business purposes, unless you request deletion.

6. Your Rights

If you are an international user (including EU users), you may have rights to:

Access, correct, or delete your personal data.

Withdraw consent for data processing.

Lodge a complaint with a regulatory authority.

To exercise these rights, contact us at privacy@rakshamatrimony.com.

7. Third-Party Links

Our Platform may contain links to external websites. We are not responsible for their privacy practices.

8. Updates to Privacy Policy

We may modify this policy periodically. Changes will be posted on this page, and continued use of our services implies acceptance of the updated terms.

9. Grievance Redressal

For any privacy-related concerns, contact our Grievance Officer:

Name: Mr. Jadala Anand
Email: grievanceofficer@rakshamatrimony.com
Address: RakshaMatrimony.com, Vasavi's Indra Prastha, 7-2-1813/5/A/1, Flat no. 309, Czech Colony, Street no.1, Sanathnagar, 500018, Hyderabad, Telangana, India.
Working Hours: 10 AM – 6 PM (Mon–Sat, excluding public holidays)

This officer is appointed as per Section 5(9) of the IT (Reasonable Security Practices) Rules, 2011.